Company Policies

Return & Refund Policy 

We do not offer a refund on custom order or items that have been altered in any way.  All custom orders require a minimum 25% deposit upon approval of proof which is non-refundable.  All items (excluding custom orders) carry a 30-day money back guarantee.  All items are powder coated for the best protection possible against the elements. We do not guarantee that your product will never rust. 

Shipping Charges

Shipping charges are extra and not included in initial estimate.  If shipping is requested there will be an additional charge for this.  Orders can be picked up at the shop by appointment.


Shipment Processing Time

All orders are processed within 14 - 21 days.  If we can get your product to you faster than that we most definitely will.  We do not ship on weekends or holidays.  If we experience higher than normal volumes of orders and there will be delays in your order we will communicate via email of these changes. 

Shipping Rates & Delivery Estimates


We ship orders out according to size and weight.  We do our absolute best to box items as tightly as possible with the lightest materials possible that will ensure the safety of the product and to help keep shipping charges to a minimum.  There is a minimum $20 for delivery on any order.

Shipment To P.O. Boxes 

We do not ship to P.O. Boxes a physical address must be provided for delivery.

Shipment Confirmation & Order Tracking

Once your order has been shipped you will receive an email with the name of the courier and the tracking information.  

Customs, Duties & Taxes

Sunset Valley Designs is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping are the responsibility of the customer.  (tariffs, taxes, etc)

Damages

Sunset Valley Designs is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.  Please save all packaging material and damaged goods before filing a claim.


International Shipping Policy

We do ship on a global level.  Sunset Valley Designs is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.  Please save all packaging material and damaged goods before filing a claim.

Custom Orders

Custom orders will require a minimum 25% deposit which is non-refundable upon approval of proof.  Up to 3 proofs will be provided on custom orders, any changes or additional proofs may carry an additional charge for computer designs time.  All colours other than black are considered custom colours and an additional charge will apply.

Product Info

Items are made from 11-gauge (1/8" thick) or 14-gauge (1/16" thick) steel for durability and stability.  Any items over 36" it is recommended 11 gauge steel (depending on piece and detail).  Prices are according to recommended gauge steel.  All items manufactured in Canada and sold in Canadian Funds.  Prices are subject to change without notice. 

Custom Colours 

Please be advised that colour samples that are shown online may appear differently on different computers.  It is impossible to ensure our colours will look identical therefore we do not guarantee that what you see will accurately portray your chosen colour.

Railing Inserts

Sunset Valley Designs is not responsible for the item to satisfy building and construction codes in any area.  It is the responsibility of the purchaser to ensure that product is mounted and safe for all living people and animals. 

Mounting Options

Picture style brackets with stand offs are placed so item will hang away from the wall.  This is an excellent option if you are planning on putting lights behind your piece.  These brackets are positioned so that the product will hang level or to the specifications of the customer.  Drilled holes are drilled into the piece so that again the product will hang level. If no tabs or pre-drilled holes are specified the item will be shipped with no mounting attached. 

Deck Screens & Inserts

Angle brackets are pre-drilled and welded to the insert in each corner so item can be installed level or as specified by customer.  Drilled holes are drilled into each corner so the item can be installed level or as specified by customer.  If no brackets or pre-drilled holes are specified item will be shipped with no mounting attached.  

Privacy Policy 

Effective September 3, 2020

Sunset Valley Designs ("we") operates the website at www.sunsetvalleydesigns.com (the "Web Site").  We recognize that you care how information about you is used and shared.  We have created this Privacy Policy to inform you of our information collection, se and sharing practices for this Web Site. 

PLEASE READ THIS PRIVACY POLICY CAREFULLY, AND IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US.  BY VISITING THE WEBISTE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION AS OUTLINED IN THE PRIVACY POLICY.

When Do We Collect Information

We may collect information about you anytime you interact with us such as when you9i) access or browse the Web Site, (ii) order products or services through the Web Site, (iii) communicate with us either by e-mail, over the telephone or in any other manner, (iv) request information about products and services. 

Do You Store Credit Card Information?

No, at any time during or after an order is placed do we store Credit Card information.  All credit card information is captured securely by Square.com and is handled only by authorized users.

What Information Do We Collect?

Information we collect is generally of two types - personally, identifiable information and non-personally identifiable information.  Personally, identifiable information comprises any information that can help us identify or locate an individual, including, without limitation, an individual's name, address, e-mail address, telephone number,  Non-personally identifiable information comprises information that does not by itself identify an individual.  This information generally includes anonymous information about an individual's use of the Website that includes, among other, information concerning date and time of visit, the pages of the Website visited, path through the Website, IP address, the type of browser and operating system used.

What Do We Use Your Information For?

Any of the information we collect from you may be used in one of the following ways: 

- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve the Web Site (we continually strive to improve the Web Site offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transaction.  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other   
   company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or 
   service  requested.
- To send periodic emails the email address you provide for order processing will only be used to send you information and updates   
   pertaining to your order.  If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related
   product, or service information etc.

Note: If at any time you would like to unsubscribe from receiving future emails, please notify us at info@sunsetvalleydesigns.com

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.  We offer the use of a secure server.  All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.  After the transaction, your private information (credit cards, social security numbers, financials, etc) will not be stored on our servers.  

Do We Use Cookies?

Yes (cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.  We may contract with third-party service providers to assist us in better understanding our site visitors.  These service providers re not permitted to use the information collected on our behalf except to help us conduct and improve or business.  If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.  Like most websites, if you turn your cookies off, some of our services may not function properly.  However, you can still place orders by contacting customer service.

Do We Disclose Any Information To Outside Parties?


We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating the Web Site, conducting our business, or servicing your, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property , or safety.  However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on the Web Site.  These third-party sites have separate and independent privacy policies.  We, therefore, have no responsibility or liability for the content and activities of these linked sites.  Nonetheless, we seek to protect the integrity of the Web Site and welcome any feedback about these sites. 

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.  We, therefore, will not distribute your personal information to outside parties without your consent.  As part of the California Online Privacy Protection Act, all users of the Web Site may make any changes to their information at any time by logging into their control panel and going to the "Edit Profile" page.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age.  Our website, products, and services are all directed to people who are at least 13 years old or older.  As a parent or guardian, you can request us to remove personal information of your child that was submitted without your consent or by misrepresenting his or her age.  At your request, we will take reasonable steps to remove such information from our database.  All such requests should include the same username, password, and e-mail address that your child submitted and should be sent to info@sunsetvalleydesigns.com.

Online Privacy Policy Only

This online privacy policy applies only to information collected through the Web Site and not to information collected offline.

Terms & Conditions

Please also visit our Terms and conditions section establishing the use, disclaimers, and limitations of liability governing the use of the Web Site.

Integrity

During the account sign-in process you can review, change, or remove the information you have submitted.  We aim to keep our information about you as accurate as possible and encourage you to promptly update your information if it changes.  You may, at any time, access your information to update, modify or delete any inaccuracies by accessing your account through the Web Site.  You may also request us to remove your account information from our databases and we will try to remove as much information as possible.  However, as we generally keep information related to past transactions for our records, we will not be able to completely remove your information.

Changes To Our Privacy Policy

We may change our policy at any time by posting a new version of it on the Web Sie.  We encourage yo to check the Web Site regularly for information about revisions to the Privacy Policy.  In the event that we change our Privacy Policy, such changes will affect all of the information we collect after any such change.  If you object to the change to our Privacy Policy, then you must contact us in writing regarding your objection.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below. 

Sunset Valley Designs
173008 County Road 25
Grand Valley, Ontario
L9W 0L6
Canada